Last updated: 25 August 2026
This privacy notice explains how RMS Building & Landscaping Ltd collects, uses and protects personal information when you visit this website, contact us or ask us to provide a quotation.
Who we are
RMS Building & Landscaping Ltd is the controller responsible for your personal information. We are registered in England and Wales under company number 13929920. Our registered office is 8 Outrams Wharf, Little Eaton, Derby, England, DE21 5EL. Our trading and contact address is 30 Clumber Avenue, Brinsley, Nottingham, NG16 5BT.
For privacy questions, email info@rmsbuild.co.uk or call 01773 434 412.
Information we collect
- Enquiry and contact information: your name, email address, telephone number and the contents of your message.
- Project information: the property or site address, photographs, measurements, access details and other information you choose to give us when requesting a quotation or arranging work.
- Customer and transaction information: quotations, correspondence, agreed work, invoices and payment records. We do not collect card details through this website.
- Website and device information: IP address, browser and device type, pages viewed, referring website, approximate location and cookie or consent preferences.
- Reviews and social-media information: information you make public when interacting with our social pages or leaving a review.
How we use your information
- To respond to enquiries, arrange site visits and prepare quotations.
- To take steps at your request before entering a contract and to carry out agreed work.
- To communicate about appointments, deliveries, changes, invoices, aftercare and warranties.
- To run, secure and improve our website and understand how it is used.
- To keep business, tax, insurance and health-and-safety records and comply with legal obligations.
- To establish, exercise or defend legal claims and prevent fraud or misuse.
- To send marketing only where we have your consent or another lawful basis, with a clear way to opt out.
Our lawful bases
Depending on the circumstances, we rely on: taking steps before a contract or performing a contract; our legitimate interests in operating, securing and improving our business; compliance with legal obligations; and consent where the law requires it. You may withdraw consent at any time, but this will not affect processing that was lawful before withdrawal.
Cookies and analytics
This website uses necessary cookies for features such as security, forms and saving your cookie choices. It may also use analytics or third-party content to help us understand website use and display services such as reviews, maps or social content. Where consent is required, you can accept, reject or manage those cookies through the website’s cookie controls. You can also restrict cookies in your browser, although some features may not work correctly.
Who we share information with
We may share the minimum information needed with trusted providers that support our website, hosting, forms, email, analytics, accounting and IT; with suppliers or subcontractors involved in an agreed project; with professional advisers, insurers and payment providers; and with regulators, courts or public authorities where required by law. These organisations must handle information lawfully and securely. We do not sell personal information.
International transfers
Some website or technology providers may process information outside the United Kingdom. Where this happens, we use providers that apply an approved legal safeguard, such as an adequacy decision or recognised contractual protections.
How long we keep information
We keep information only for as long as it is reasonably needed for the purpose collected, including responding to enquiries, completing work, providing aftercare and meeting tax, insurance and legal requirements. Quote, contract and invoice records may generally be kept for up to six years where needed. Information is securely deleted or anonymised when it is no longer required.
Security
We use reasonable technical and organisational measures to protect personal information. No internet service is completely secure, so please avoid sending unnecessary sensitive information through the enquiry form.
Your rights
Depending on the situation, UK data-protection law may give you the right to ask for access to your information, correct it, erase it, restrict its use, object to processing, receive certain information in a portable format or withdraw consent. These rights are not absolute and legal exceptions may apply.
To exercise a right, contact us using the details above. We may need to confirm your identity. You may also complain to the Information Commissioner’s Office.
Children
Our services and website are intended for property owners, occupiers and organisations, not for children. We do not knowingly collect children’s information through this website.
Changes to this notice
We may update this notice when our services, website or legal obligations change. The latest version and update date will always be shown on this page.